One of the most important things about ordering your bridal gown is the fit. Bridal gowns run smaller than regular dresses and the measurements for the same size may vary by designer. To ensure proper fit and avoid returns, we recommend having your measurements taken by a seamstress. Please compare your measurement to the measurements provided for the gown. For more information on what size gown to purchase, please refer to our “Help Central”.
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In order to offer a return policy, these guidelines must be met
- This return policy applies only to bridal gowns. Headpieces, veils and crinolines cannot be returned ~ unless damaged by the shipper (UPS, FedEx, etc.).
- Samples and clearance gowns are not returnable.
- Customer must notify us of a return via e-mail at info@theperfectgowns.com within 48 hours of receiving the gown.
Process of Returning the Gown
- The buyer must send a “Return Notification” e-mail within 48 hours of receiving the gown. This e-mail must state the name, address, and telephone number of the purchaser. It must also state the purchase date and delivery date. Please also include the reason for the return.
- We will respond with a confirmation e-mail including our return address and a Return Authorization Number (RMA #). Returns without a RMA # will be refused.
- Once we have issued a RMA #, please return the gown to us within 48 hours (excluding weekends).
- When shipping the gown back, please include a copy of the “Return Notification” e-mail.
- The customer is responsible for all shipping costs and insurance except for merchandise shipped by our error.
- After the gown is shipped back, please send us an e-mail with the shipping information. Please include the method of shipping, a tracking number, and the date it was returned.
- Returns without a RMA # or shipped after 48 hours after receiving our confirmation will not be accepted. The gown will be returned to the customer at the customer’s expense.
After we receive the returned gown
- After receiving the returned gown, we will inspect it and notify the buyer within 48 hours of the return approval.
- The item must be received in the exact condition it was sent (with all tags still attached).
- No credit will be issued for stained, altered, modified or used gowns. We will also not issue credit for gowns with missing tags.
- All returned gowns will incur a 30% restocking fee.
- Once a return has been approved, we will issue a store credit to the buyer. The credit will be for the full price of the gown minus 30% restocking fee.
Store Credit
- The store credit can be used towards any item(s) on our website. This includes clearance items and sample sales items.
- The store credit is good for up to two years from the date of issue.
- We cannot issue cash refunds.
Process of Returning a Gown Damaged by the Shipper
- If a gown arrives damaged and is caused by the shipper (damaged box, etc). Please contact us via e-mail within 48 hours. Please include the details of your shipment and damage.
- If the shipment is made by UPS, we will file a claim on your behalf. Please do not return the gown; UPS will contact you with instructions.
- If the shipment is made by USPS, please go to www.usps.com and search for keyword “file insurance claim”. The website will provide detailed instructions on filing a claim.
- We carefully inspect every gown that leaves our facility. All merchandise shipped are brand new. If the merchandise arrives damaged the buyer must let us know within 48 hours after the carrier delivers the package.
- If our staff finds that the merchandise is defective or damaged by the manufacturer, we will contact the manufacturer and ship a replacement to you as quickly as possible. If we find the merchandise is not defective or has been misused, the merchandise will be shipped back to the buyer. The buyer will incur shipping charges on merchandise that is found misused or not damaged.
We are here to help; please contact us with as many questions as you have.
